1. Your Enquiry – Request a quote (RFQ) for a
product using this form or call to discuss your
solution needs with us if you are unsure about the
product. Your quote request is called an RFQ.
2. Needs Analysis – If you're not 100% sure of
what you need. We will help establish your needs
and select a solution best suited to your needs.
3. Quote – We will email you an official quote or
sales invoice for the solution with the latest
pricing and availability, our terms, contact
information and banking details. Due to the ZAR
volatility, quotes are only valid for the date of
issue.
4. Payments – should be made by EFT to our
business account. Full payment is required on
order. E-mail us your proof of payment and we will
reserve the stock on receipt of proof of payment.
There is no risk of on-line fraud – as you make
EFT payment directly from your own bank account
and not via any other 3rd party payment gateway
which may store your personal information or bank
account details.
5. Collect your order on notification. Once your
payment reflects, you will be sent a notification
to collect your order when its ready for
collection at the distribution depot nearest to
you. Collection points are conveniently located in
main centres in South Africa (Johannesburg /
Pretoria , Bloemfontein, Durban, Port Elizabeth,
Cape Town). You may collect in person or send your
preferred courier to collect on your behalf.
We also offer free delivery in some areas based on
order total. T&C apply.
No walk in sales are possible at depots, so please
finalize your order with our sales team before you
collect.
All sales are EXW.Business-day delivery service
can be arranged on request to business customers
within a limited range from distribution depots in
main centres for orders of Dell, HP, Lenovo and
Proline computers or servers.
Sales cut-off times as from 11 July 2016 for same
day processing.
Morning order cut-off time 10.00am
Afternoon order cut-off time 15.00pm
Your payment must reflect in our account, before
the cut-off time, for same day processing to apply
to your order.
Delivery times are calculated from date order
payment reflects in our company account and
subject to build time of special order items.
Terms and conditions apply to deliveries.
As far as hardware, software and IT infrastructure
products are concerned; we operate entirely online
and do have any retail stores. For the most part
our pricing is below recommended retail price and
therefore not openly advertised.
Distribution is fulfilled via depots in main
centers.
PAYMENT METHODS WE ACCEPT
EFT Payment on sales order / sales invoice; paid
in ZAR only.
Terms of Sale. Our full terms of sale is published
here
QUOTES, SALES ORDERS & INVOICES.
Quotes are price estimates based on our
discussions of your needs. Price quotes are free
of charge, are not binding on you, and expire
after specified time (24 hours) and are only valid
on available stock at time of quote.
If you do not wish to accept an unexpired quote,
you may decline it or request a new price quote as
your plans change or the parameters of your
project become more defined.
We will not honour expired quotes which have
become invalid.
Sales orders or Proforma invoices represent our
mutually binding contract to provide the
enumerated products and services you have ordered
for the ZAR amount specified therein. A document
that declares the seller’s commitment to provide
the goods or services specified to the buyer at
certain prices and on specified terms.
Generation of a sales order will automatically
prompt our fulfillment department to process your
order. A sales order requires documentation, a
signed price quote. Conditions of sale are
included on sales orders. A sales order binds both
parties to a sales agreement.
Invoices are demands for full payment on past or
future products and services and are due and
payable on receipt to avoid accrual of interest
and/or late payment fees. These documents are
binding on both parties to a sales agreement. We
are not VAT Vendors our invoices are not VAT
invoices.
OTHER FAQs
Do we export? No we are not exporters, you may
purchase from us within SADC region, provided you
make your own export arrangements.
Customs Fees (if applicable)
Orders shipped outside the country of origin may
be subject to customs import duties and/or taxes
based on the destination country. If assessed,
additional customs fees are the responsibility of
the customer. We are unable to predict or control
customs charges as they are levied by the
destination country.
